W999 Terms & Conditions

1 General Terms & Conditions

W999 (w999.blog) is an online gaming platform offering slots, Live Casino, Sports Betting, and a wide range of entertainment gaming services for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legal agreement between w999 and its users.

It is your responsibility to read and understand these Terms in full before using the w999 website or mobile app. If you disagree with any part of these Terms, please refrain from using w999.

• W999 reserves the right to modify these Terms at any time.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• For significant changes, we will notify you via your registered email or app notification.
• The English version of these Terms is authoritative; in the event of any conflict with another language version, the English version shall prevail.

2 Eligibility & Account Registration

To open an account and play on w999, you must meet the eligibility requirements below. These requirements are in place to ensure legal protection and responsible gaming.

Age Restriction

• You must be at least 18 years old to register on w999.
• W999 may request a government-issued ID at any time to verify your age.
• Opening an account with a false age is strictly prohibited and will result in account termination.

Single Account Policy

• Only one w999 account may be opened per person.
• Multiple accounts cannot be created using the same device, IP address, or payment method.
• If multiple accounts are detected, all accounts will be closed and any funds held may be forfeited.

Accuracy of Information

• All information provided at the time of registration must be complete, accurate, and up to date.
• Providing false information for your name, date of birth, phone number, or payment details is strictly prohibited.
• Contact the support team if you need to update your information.

3 Deposit & Withdrawal Policy

All financial transactions on w999 are governed by strict rules. Our goal is to keep every transaction secure, fast, and transparent.

Deposit

• Minimum deposit amount is BDT 50.
• Deposits can be made via bKash, Nagad, and Rocket.
• Deposits are generally credited to your account instantly.
• You may only use payment methods registered in your own name.
• Use of third-party payment methods is strictly prohibited.

Withdrawal

• Minimum withdrawal amount is BDT 200.
• Withdrawals are typically processed within 15 minutes to a maximum of 24 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals must be made to the same payment method used for the original deposit.
• W999 reserves the right to temporarily hold withdrawals in cases of unusual transaction activity.

4 Bonus & Promotion Terms

All bonuses, cashback, free spins, and promotional offers on w999 are provided subject to specific terms. By accepting a bonus, you acknowledge that you have agreed to its terms.

• The welcome bonus is for new members only and applies to the first deposit.
• Each bonus has a designated wagering requirement, typically 30 to 40 times the bonus amount.
• Bonus funds cannot be withdrawn until wagering requirements have been completed.
• Not all games are available for play with bonus funds; only eligible games may be selected.
• W999 reserves the right to void bonuses if bonus abuse is suspected.
• Multiple members from the same household may not claim the same bonus.
• Referral bonuses apply to genuine referrals only; creating fake accounts to claim referral rewards is strictly prohibited.

Special promotions or tournaments may be subject to separate terms and conditions, which will be stated on the relevant promotion page.

5 Gaming Policy & Fairness

W999 ensures that all games on the platform are operated with complete fairness and transparency. Our games use internationally recognized Random Number Generator (RNG) technology, which is regularly audited by independent third parties.

• The outcome of every game is entirely random and not predetermined.
• The RTP (Return to Player) percentage is listed on each game's info page.
• If a game is interrupted mid-round due to a technical issue, the bet for that round will be refunded.
• Winnings resulting from software errors or bugs may not be paid out.
• W999 reserves the right to update game rules at any time; however, changes will not apply to rounds already in progress.

Live Casino games are played in real time with professional dealers, so in the event of a connection issue, w999's decision is final.

6 Prohibited Activities

Certain activities are strictly prohibited to protect the integrity and security of the w999 platform. Any of the actions listed below will result in immediate account termination, and any funds held may be forfeited.

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or using bonuses solely for the purpose of withdrawal.
• Attempting to manipulate the system using any software or scripts.
• Colluding or engaging in match-fixing with other members.
• Harassing other members using offensive or inappropriate language.
• Using the platform to launder money or conceal the source of illegal funds.
• Conducting transactions using third-party payment methods.
• Exploiting platform vulnerabilities or technical glitches.

7 Account Security

Keeping your w999 account secure is your own responsibility. Following the guidelines below will help keep your account protected.

• Use a strong password and change it regularly.
• Never share your login credentials with anyone.
• Always log out after using a public or shared device.
• It is recommended to keep two-factor authentication (2FA) enabled.
• Beware of phishing emails or fake w999 links.

If your account is compromised or you notice suspicious activity, contact our 24/7 support team immediately. w999 will not be liable for transactions that occurred before an account was reported as compromised.

8 Responsible Gaming

W999 believes in responsible gaming. Gaming should be a form of entertainment, never a source of financial stress. To support this, we provide the following features.

• Option to set daily, weekly, or monthly deposit limits.
• Option to self-exclude your account for a specified period.
• Option to set session time limits and reminders.
• If signs of gaming addiction are detected, our support team will be available to help.

If you feel that gaming is having a negative impact on your life, please visit our Responsible Play Please read the page and contact the support team if needed.

9 Privacy & Data Protection

W999 takes the privacy of your personal information seriously. We do not sell or rent your personal data to any third parties.

• Your information is used solely for service delivery, identity verification, and legal requirements.
• All personal data is stored on servers secured with SSL encryption.
• You may request that your data be deleted; however, certain information may need to be retained for a specified period due to legal obligations.
• Cookies and tracking technologies are used to improve the user experience.

For more details, visit our Privacy Policy Please read the page.

10 Account Closure and Termination

You may request to close your w999 account at any time. Equally, w999 reserves the right to close your account under certain circumstances.

Account Closure by You

• You can close your account at any time by contacting the support team.
• Please withdraw your balance before closing your account; once closed, the withdrawal process may become complicated.
• Once self-exclusion is active, it may not be possible to reverse it before the designated period ends.

Account Closure by w999

• Violating the terms and conditions may result in account suspension without prior notice.
• If fraudulent activity is proven, the balance will be forfeited.
• An account may be suspended due to legal requirements or at the direction of a regulatory authority.

11 Limitation of Liability

W999 always strives to deliver the highest quality of service. However, our liability is limited under certain circumstances.

• W999 is not liable for service disruptions caused by loss of internet connection, power outages, or natural disasters.
• W999 is not directly liable for technical issues caused by third-party game providers.
• W999 is not responsible if account credentials are compromised due to the user's own negligence.
• W999 will not compensate for any financial losses incurred through gaming.

In the event of any dispute, both parties will attempt to resolve the matter through discussion. If a resolution cannot be reached, w999's designated arbitration process will be followed.

12 Contact & Complaints

If you have any questions about these Terms and Conditions or wish to file a complaint, please get in touch with us. The w999 customer support team is available 24 hours a day, 7 days a week.

• Get instant support via live chat — average response time is just 5 minutes.
• Account-related complaints are generally resolved within 48 hours.
• In the event of a financial dispute, a decision will be communicated following a full investigation.
• All complaints are recorded in writing and reviewed with due care and attention.