Gaming should be a form of entertainment, not a burden. w999 believes every player can game safely and responsibly. Our responsible gaming policy is here to help you get the most enjoyment while staying within healthy limits.
Set your own daily, weekly, or monthly deposit and bet limits. Your budget is in your hands — and w999 respects that.
If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks.
If you feel your gaming is getting out of control, you can exclude yourself from the platform for anywhere between 6 months and 5 years.
You will receive automatic notifications at set intervals — a summary of how long you have played and how much you have spent.
Access by anyone under 18 is strictly prohibited. Age verification is mandatory at the time of registration.
Our support team is available at any time. Do not hesitate to reach out if you are experiencing issues with gaming.
Responsible gaming means enjoying gaming as a form of entertainment while understanding your own limits — in terms of time, finances, and personal capacity. w999 believes gaming should be a fun experience, not a source of stress or anxiety.
Online gaming is growing fast in Bangladesh, and for some people, that comes with an increased risk of developing problematic habits. w999 wants every user to play with awareness and stay protected. That is why we do not just offer games — we also create a safe gaming environment.
The foundation of responsible gaming is this: gaming is for entertainment, not a primary source of income. Chasing losses is never the right approach. Every player has a responsibility to know and respect their own limits.
Responsible gaming at w999 is not optional — it is a core principle of our platform. We place every user's protection above business interests.
We do not always notice when gaming is becoming a problem. Watch out if you recognise any of the following signs in yourself:
If you notice two or more of the red or yellow warning signs above in yourself, reach out to w999's support team or speak with a specialist. It takes courage, not weakness, to ask for help.
Once logged in to w999, you can access responsible gaming tools directly from your account settings. The process is simple:
After logging in, click the profile icon at the top right and look for the "Responsible Gaming" option.
Set daily, weekly, or monthly limits. Once set, they take up to 24 hours to come into effect.
Enable this option to receive automatic reminders every 30, 60, or 90 minutes.
If needed, you can suspend your account for a set period. This takes effect immediately.
If you have trouble using the tools or need further assistance, contact us via live chat or email.
Lowering a limit takes effect immediately, but increasing a limit requires a 7-day cooling period — this is in place for your own protection.
Responsible gaming is more than just using tools — it is a mindset. Follow the tips below to keep gaming enjoyable at all times:
W999 is strictly for users aged 18 and above. Keeping minors away from gaming is one of our most important responsibilities.
If you find out that a minor has opened an account on w999, please email [email protected] or contact us via live chat. We will take action within 24 hours.
If you run into trouble with gaming, you do not have to face it alone. w999 and various organisations are ready to support you.
Gaming addiction is a recognised mental health condition. Seeking professional help is completely normal and effective. Talk to a mental health professional or counsellor near you. Open up to a family member or trusted friend. If needed, contact your local mental health centre.
Remember — asking for help is not a sign of weakness, it is a brave step toward taking care of yourself. w999 is always here for you.
Your safety at w999 is our top priority. Register today and build a healthier gaming experience using our protection tools.